Intelliforce-IT Solutions Group

Systems Administrator-Multiple Levels (PRIME)

Annapolis Junction, MD - Full Time

About the Role: 

Join Intelliforce as an IT Systems Administrator and play a crucial role in keeping our cutting-edge IT systems running smoothly. We’re seeking an enthusiastic professional ready to dive into system implementation, troubleshooting, and maintenance on our new PRIME effort. You’ll manage IT infrastructure, support daily operations, and resolve issues across diverse platforms. If you’re passionate about technology and thrive in dynamic environments, this is your chance to elevate your career. 

Key Responsibilities: 

  • System Support: Implement, troubleshoot, and maintain IT systems, ensuring peak performance across all devices and platforms. 

  • Daily Operations: Oversee day-to-day IT operations, providing Tier 1 and Tier 2 support to quickly resolve issues. 

  • User Assistance: Help users effectively access and utilize IT systems, delivering expert guidance for a seamless experience. 

  • System Management: Configure and manage UNIX and Windows operating systems, enhancing reliability and performance. 

  • Communication and Escalation: Manage escalation processes, keeping agency management and internal customers informed. 

  • Optimization and Planning: Optimize system operations, perform capacity analysis, and ensure IT systems are scalable and efficient. 

Key Technologies and Skills: 

  • Proficient in managing IT systems, including client/server/storage/network devices and mobile devices. 

  • Strong experience with UNIX and Windows operating systems. 

  • Expertise in Tier 1 and Tier 2 support, with a focus on swift problem resolution. 

  • Solid skills in system optimization and capacity planning. 

  • Excellent communication for effective status updates and escalation management. 

Qualifications:  

  • Experienced Level: 5 years of SA experience in similar programs and contracts, plus a Bachelor’s degree in a technical discipline (or 10 years of experience without a degree). 

  • Senior Level: 10 years of SA experience in similar programs and contracts, plus a Bachelor’s degree in a technical discipline (or 15 years of experience without a degree). Expertise in troubleshooting IT systems, managing UNIX/Windows OS, and enhancing system reliability and performance. Provide detailed analysis and feedback on escalated tickets to management and internal customers. 
  • Clearance: TS/SCI with Polygraph
  • Citizenship: Must be a U.S. Citizen
Compensation Range: $99,000.00 - $170,000.00

Why Intelliforce: 

At Intelliforce, we push the boundaries of technology to solve the most challenging problems in defense and beyond. As a Systems Engineer, you’ll play a crucial role in mission-critical projects that have a real impact. We also believe in taking care of our team: 

  • Generous PTO, plus federal holidays and your birthday off 

  • Multiple medical plans, including options with zero deductible or premium for employees 

  • Generous 401K contribution with immediate vesting 

  • Exciting bonus opportunities, including profit sharing, quarterly awards, and President’s Club recognition 

  • Engaging team activities that foster a collaborative environment 

Join Us: 
At Intelliforce, you’ll be at the heart of mission-critical projects, developing innovative solutions that truly make a difference. Join our team and advance your career in a dynamic, supportive environment. 

EEO Statement: 
Intelliforce-IT Solutions Group, LLC is an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions. 

If you need reasonable workplace accommodation, please email [email protected] with your specific request. 

Apply: Systems Administrator-Multiple Levels (PRIME)
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