Watch Desk Systems Analyst (Texas, Prime)

San Antonio, TX
Full Time
Mid Level

Watch Desk Systems Analyst - Texas 

Make an Impact Where It Matters Most

At Intelliforce, we support mission systems that have to stay available, responsive, and understood around the clock. In this role, you will help support Watch Desk operations supporting complex production environments where system health, data movement, and rapid incident response directly affect mission execution.

You will work at the center of operations, monitoring systems and applications, identifying abnormal behavior, coordinating troubleshooting, and making sure the right teams are engaged when issues escalate. This is a strong fit for someone who stays calm under pressure, understands how systems behave, and knows how to turn technical information into clear operational decisions.

What Makes This Opportunity Stand Out

This role gives you broad visibility across the mission environment. You will work with operating systems, applications, data flows, networks, dashboards, alerts, logs, and performance metrics while coordinating with Tier 2, Tier 3, management, and other support teams.

You are not simply watching dashboards. You are helping determine what matters, what needs immediate action, and who needs to be involved. You will also help strengthen Watch Desk operations through better SOPs, documentation, reporting, and shift handoffs.

At Intelliforce, your work is visible and your judgment matters. Because we support prime programs, our teams stay close to meaningful mission work and the people relying on these systems. Because we are a small business, leadership is accessible, communication is direct, and strong performance gets noticed. Add in long-term stability, strong benefits, and a people-first culture, and this is an opportunity to take real ownership of operational mission support.

Here’s What Your Day-to-Day Could Include

  • Monitor operating systems, applications, services, and production environments for availability, health, and performance
  • Use dashboards, logs, alerts, and system metrics to identify abnormal behavior and emerging issues
  • Troubleshoot Linux operating systems, applications, data flows, and basic network issues
  • Monitor data ingestion and processing pipelines and investigate interruptions or performance problems
  • Perform authorized restart and recovery procedures in accordance with established SOPs
  • Create, update, and maintain incident tickets throughout the troubleshooting process
  • Document troubleshooting actions, results, incident timelines, and operational status
  • Follow Tier 1 troubleshooting procedures and escalate unresolved issues to Tier 2, Tier 3, management, or other support personnel
  • Support incident response and system restoration activities
  • Prioritize multiple simultaneous incidents based on severity and mission impact
  • Provide concise, accurate technical and operational status updates to engineers, management, customers, and mission stakeholders
  • Generate metrics and operational reports using multiple data sources
  • Develop, update, and maintain SOPs for Watch Desk personnel and customers
  • Maintain accurate shift logs and operational documentation
  • Conduct effective shift turnover and handoff activities
  • Work independently while coordinating closely with engineers and support teams in a 24x7 operational environment

Minimum Qualifications

  • Clearance: Top Secret Clearance with  Polygraph, must be active. We do not have the ability to sponsor clearances
  • Citizenship: Must be a U.S. Citizen. We cannot sponsor visas
  • 20 years of Systems Engineering experience on programs and contracts of similar scope, type, and complexity
  • Demonstrated experience planning and leading Systems Engineering efforts
  • Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university
  • Five additional years of Systems Engineering experience may be substituted for the bachelor’s degree
  • Security+ certification, or willingness to obtain it within six months

Required Skills

  • Strong Linux operating system knowledge
  • Experience using Linux command-line tools
  • Systems troubleshooting experience across hardware and software
  • Strong network troubleshooting fundamentals
  • Experience monitoring operating systems, applications, services, and system performance
  • Experience troubleshooting application and data-flow issues and escalating when required
  • Ability to read and interpret system health, performance, and operational graphs
  • Experience using logs, alerts, dashboards, and performance metrics to identify abnormal system behavior
  • Experience creating and maintaining incident tickets
  • Strong incident documentation and operational tracking skills
  • Ability to follow established SOPs and escalation procedures
  • Experience developing, maintaining, and updating SOPs
  • Ability to prioritize multiple technical issues based on severity and mission impact
  • Ability to provide accurate technical and operational status updates
  • Strong written and verbal communication skills
  • Ability to communicate technical information to engineers, management, customers, and other stakeholders
  • Ability to work independently with limited supervision
  • Ability to operate effectively in a 24x7 mission environment

Desired Skills

  • Familiarity with Jira and Confluence
  • Familiarity with analytical applications and system health verification
  • Experience with Rancher
  • Experience with Elasticsearch
  • Experience with Redis
  • Experience with NiFi and other data-flow technologies
  • Experience with Docker and Kubernetes
  • Experience with monitoring and observability tools such as Nagios, Grafana, and Prometheus
  • Familiarity with virtualization technologies
  • Understanding of AWS cloud concepts and services
  • Experience generating operational metrics and customer-facing reports
  • Experience supporting system restoration and incident response activities

Schedule

This position supports a 24x7 operational mission and follows a rotating 12-hour schedule in the Central Time Zone.

Day Shift:

  • Week 1: Sunday through Tuesday, 0500 to 1700
  • Off Wednesday through Saturday
  • Week 2: Sunday through Wednesday, 0500 to 1700
  • Off Thursday through Saturday
Mid Shift:
  • Week 1: Wednesday through Friday, 1700 to 0500
  • Week 2: Wednesday through Saturday, 1700 to 0500

Candidates should be comfortable working a rotating operational schedule and supporting shift turnover, handoffs, and continuous mission coverage.

Compensation Range: $161,000.00 - $207,000.00
This salary range reflects our current market estimate for the role. Final compensation will depend on your experience, technical background, overall qualifications, and alignment with the position. We evaluate each candidate thoughtfully, so offers are shaped around the value you bring to the team


Why Intelliforce? Because you matter—your work, your growth, and your well-being.
At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact.
We also know that great work starts with a great environment. That’s why we invest in you:
  • Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because.
  • Multiple medical plan options, including ones with zero deductible or premium for employees.
  • Generous 401(k) with immediate vesting—because your future matters now.
  • Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition.
  • A culture of collaboration, connection, and fun, with regular team activities that go beyond the work.
Ready to grow with purpose?
At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together. You can reach us at [email protected] or schedule a call with our Director of Recruitment, just visit this link to view their calendar: https://calendly.com/amwolfe-intelliforce-itsg/30min .

Equal Opportunity Matters
Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions.
Need accommodations during the application process? We’re happy to help. Reach out to us at [email protected] with your specific request.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*